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Privacy Policy

Privacy Statement

We intend for Applause to be a safe and trusted place for those kind souls who offer goods and services and those registered Kaimahi who redeem them. We will do this via the products and services we provide a platform for, and our commitment to your privacy. It’s important to us that you trust Applause with your personal information.

How we collect, use, disclose and protect your personal information is set out in our policy. We take our responsibility to protect your personal information very seriously. We collect and use your personal information only for the purposes of ensuring we deliver support from our caring community to Kaimahi. We are committed to following four principles in relation to your information:

  • We will respect your privacy
  • We’re committed to being transparent and honest, so you know what we do with your personal information (including if something goes wrong).
  • We use personal information only to further the intent of Applause – supporting the carers who care for our community
  • We avoid getting involved in anything creepy that could breach your trust.

See our full policy below.

If you have any questions about your privacy or this policy, please contact us.You can also learn more about your privacy rights by talking to the Office of the Privacy Commissioner.

Privacy Policy

Your Personal Information

Under thePrivacy Act 1993 (New Zealand law) you are able to access any personal information provided via Applause platform and service and held about you, and correct or update your personal information at any time.

The sign up process requires minimal personal information (i.e. name and email address).  When you use the Website or sign up as a registered user or communicate with us in any way you provide personal information which may include some or all of your:

  • name
  • email address
  • other contact information you choose to provide to us, including your phone numbers and physical address

When you use the Applause Website we collect certain information about your use, including some or all of the following:

  • IP address
  • operating system, browser type, screen resolution and other system information
  • your browsing activity on our Website and information about how you interacted with our Website and the Applause service
  • how you interact with emails we send you, for example, which links you clicked.

Applause will never sell or rent your personal information to a third party or disclose your individual donation information except as set out in this Privacy Policy as updated from time to time. Applause will always aggregate and de-personalise donation and fundraising data for the purposes of promotion and public reporting of Applause activity. 

Supply of any goods and services on the Applause platform are publicly available. Anyone who offers a good or service will determine the information they provide for their offer in the registration process.  

Applause may use and disclose your personal information:

  • to contact you when necessary about your activity on Applause;
  • to provide you information about Applause or changes on the Website;
  • to enforce or apply our Terms, applicable laws or applicable terms of third parties
  • to comply with our legal obligations and respond to lawful requests from public authorities;
  • to independent auditors as required from time to time for Applause Charitable Trust charitable reporting requirements;
  • to protect the property, rights, or safety of Applause, our users, or others.

Our general policy is to contact our users by email, however other means of contact may be used (if other contact information is available).

You are able to contact us at any time using our contact form to verify if your personal information has been provided in any of the above circumstances. 


Cookies are small pieces of information stored on your computer's hard drive when you access a website. Most websites use cookies to provide useful features for their visitors.

Applause uses 'session' cookies. Session cookies are used so we can remember that you have logged in recently without prompting you to do so again. We use authentication systems which require the use of session cookies to keep you logged in.

Applause also uses 'persistent' cookies to individualise our service. We use them as a protection tool for our users and to provide us with data (such as the frequency and duration that members visit the Website). Persistent cookies enable us to track users on Applause and recognise users that abuse theWebsite.

Applause collates additional information to better understand our Website users, including the site that you've just visited, the site you visit next, your browser and IP address.

Your IP address makes up part of your personal information and as such will only be given to legal institutions and authorities in events as described above. This data is stored securely. We may also collect messages you choose to post, and feedback you leave for other users on Applause.


You are personally responsible for ensuring the security of your user name, email address, password, profile information and donation details. We recommend you do not disclose your user registration details to any third parties. If you choose to share your personal information, including registration details with a third party you are responsible for any actions taken with this information and access.

User Communication

Applause will send you automatic emails relating to registration and donations.

From time to time, Applause may send newsletters and other communications to you. These communications will contain instructions for how you can 'unsubscribe'.

Please make every effort to protect against unauthorised access to your Applause registration details and to your computer.

Other Information 

Any correspondence you send us, such as letters or emails, or correspondence from other members or third parties that relate to your activities on Applause maybe collected. 

Third Parties

Applause may link to third party sites for the benefit of users. Applause does not control the content, privacy policies of these sites or endorse these organisations except where expressly stated.

Closing YourAccount

To have your account removed from Applause entirely; please contact us at aroha@applause.charity

Privacy Policy Updates 

From time to time, changes we make to Applause will require that we update this privacy policy. Please check back here to get the latest version. If you have any questions about our privacy policy please contact us using the contact form.